Welcome to The Old School Surgery

We are here to help you access the care and support you need in the most efficient way possible.

Our team provides a full range of general practice services — in person, online, and by telephone — using the latest NHS-approved systems to make getting help simple and secure.

Book Appointments directly at your GP practice 

Rapid Health is our online patient triage system; Rapid health can be used to access self-care information and submitting medical and administrative queries.

Book an Appointment, request a Sick Note or create an Admin enquiry by clicking on Rapid Health below:-

INFORMATION

Welcome to our surgery website. We hope to use this site as well as other social media platforms like face book & Instagram to give our patients up-to-date information relating to our practice and to healthcare topics.

Accessing Care and Booking Appointments

We now use Rapid Health, our digital triage and appointment system, to help patients access the right care quickly and safely.

Rapid Health allows you to describe your symptoms or make a request online, 24 hours a day. Once your request is triaged by Rapid Health or reviewed by one of our Patient Coordinators, you’ll be offered appointment options based on clinical need and availability.

In most cases, you’ll see a choice of face-to-face or telephone appointments, often for the same day, depending on capacity.

 This system has already enabled us to offer more face-to-face appointments than in previous years, while ensuring patients are directed to the right clinician at the right time.

 For children’s appointments, please continue to call the surgery for now — these will move onto Rapid Health soon.

Surgery Core Contact Hours

Our core contact hours are 8:00 am to 6:30 pm, Monday to Friday, excluding bank holidays.
During these times, patients can contact the surgery through Rapid Health, the NHS App, or by telephone - 01455 271442.

Our telephone lines are covered until 6:30 pm, ensuring you can always reach a team member during core hours.
Between 1:00 pm and 2:00 pm, our lines close briefly for staff training and system updates, but Rapid Health remains available online 24/7 for clinical and administrative requests.

Prescriptions

Prescriptions can no longer be ordered over the telephone. Ordering a prescription is simple by the following methods: -

Order via the NHS App (click on the picture above)

Order via the practice online system 

Bring the white right side of the prescription into the surgery and post through the letterbox.

Disabled Access

The Practice has the following to help with Access to its services: -

Automatic door opener at the front door

Low counter in the foyer for anyone in a wheelchair

Wide doors for wheelchair access

Loop system for the hard of hearing on both reception areas

Leaflets can be made available in large print

Respecting Our Staff

We ask that everyone that attends our surgery respects our staff. We have a no tolerance policy towards physical assault, verbal intimidation, or threatening behaviour. We appreciate that the last 24 months have been difficult for everyone. The surgery staff have been working hard in the background as well as providing Covid Vaccination Clinics at the Hinckley Leisure Centre and at the surgery. They have also delivered a flu campaign alongside visiting Nursing homes and housebound patients.

Open Letter to patients

Patient National Survey Results

Please click on the link below to see how we did in the Patient National Survey.

https://www.gp-patient.co.uk/report?w=1&practicecode=C82027

What you can expect from your General Practice :

Please note the practice will provide services as per "You and Your General Practice" except when unable to do so due to:-

click the link to access information about what you can expect from your GP Practice and how you can get the best out of the services offered.

NHS England » You and your general practice – English 

Information about weight loss injection prescribing

AT PRESENT YOUR GP PRACTICE CANNOT PRESCRIBE MOUNJARO (TIRZEPATIDE) FOR WEIGHTLOSS.

Although NICE issued guidence in December 2024 that the NHS should provide Mounjaro (Tirzepatide) to patients for weight loss from June 2025, presently it is unknown whether NHS Leicester, Leicestershire and Rutland  will be arranging for General Practices, Weight loss services, or another service to provide this.

The service has not started yet. NHS England has provided for a very limited number of patients to be prescribed this (425 in the whole area per year). Oviva - NHS LLR has also decided that patients cannot be referred for NHS care to Right to Choose providers . The criteria for prescribing mounjaro through the NHS for weightloss are very strict . Patients will have to have a BMI over 40, and at least 4 qualifying medical problems .

Patients with any further questions or concerns can contact NHS LLR at Room G30, Pen Lloyd Building, County Hall, Glenfield, Leicester. LE3 8TB or email llticb-llr.enquiries@nhs.net