From December 1st 2014 the Friends and Family test, set by NHS England, was started. It is a quick questionnaire which gives you the opportunity to provide feedback on each appointment you have with our surgery/practice. Your feedback is important in order to celebrate and share good practice as well as address any poor performance issues.
All responses are anonymous and confidential. All responses from the standard first question, "Overall how was your experience of our service?" contribute to the surgery's score; responses from the second question, 'can you tell us why you gave that response?' may be published, for example, as part of a patient experience report.
All results will be shared with the public on a monthly basis and displayed on the practice website and will be shared with the Patient Participation Group.
There are questionaires available in reception to complete and post in the NHS Friends and Family test box.
The Friends and Family Test is also available online, please click the link below:-