APPOINTMENT SYSTEM

• Same Day (Urgent) - these are appointments that you feel require urgent medical attention on that day.
• Pre-Bookable (Routine Non-Urgent) - if you require an appointment with a doctor or nurse you may call into the surgery or contact us by phone to book your appointment.  You may also register to use our online booking facility for GP appointments. You will see your own doctor wherever possible, so that you receive the best continuity of care.  If your doctor is away on leave you will be offered an appointment with another doctor. (Please contact us if you need to cancel a pre-bookable appointment, as our audit has shown that many pre-bookable appointments are not kept).
• Internet Appointments - to help patients who work and find it difficult to ring in during opening times, there is a pre-bookable internet slot available.
• Telephone Appointments - you can book a telephone appointment slot where the doctor can call you back, providing you feel the matter is suitable for discussing over the telephone.  Doctors take telephone calls for routine enquiries these calls are taken at the end of morning surgery and therefore must be kept brief.

PM APPOINTMENTS

• Emergency Telephone Triage - this is an appointment that requires urgent medical attention on the day.  The doctor can call you back, providing you feel the matter is suitable for discussing over the telephone, if the doctor feels you should be seen an appointment will be made for you.
• Same day (urgent)
• Pre-bookable
• Emergency slots

10 minutes are allocated for each routine appointment. Please be punctual and contact us if you cannot attend, to enable your appointment to be offered to someone else. Please remember "one appointment, one problem". You can ask for longer appointments if you have more than one complaint. 

Minor Illness/Minor Injury Appointments

Lesley Thorne, practice nurse, will be available on a Wednesday, Thursday and Friday to see any of the following ailments:-

Earache, Sinusitis, Conjuctivitus or sore eyes, sore throat, urinary tract infection/cystisis, vaginal discharge, diarrhoea and vomiting, cough, colds & flu, back pain - non traumatic, emergency contraception, insect bites & stings, foreign bodies, lacerations, burns & scalds, sprains, epistaxis (nose bleeds), sunburn

Home Visits

Please telephone reception before 11am if you wish to request a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Telephone Advice

If you have a query or wish to speak to the doctor or nurse, please telephone on 01455 271445, the telephone appointments work as follows:-

Telephone Appointment (Routine) - you can book  a  telephone appointment where the doctor will call you back, providing you feel the matter is suitable for discussing over the telephone.  Doctors take telephone calls for routine enquiries these calls are taken at the end of morning surgert and therefore must be kept brief..

Emergency Telephone Triage - this is an afternoon appointment that requires urgent medical attention on that day.  The doctor can call you back, providing you feel the matter is suitable for discussing over the telephone, if the doctor feelt you should be seen an appointment will be made for you.

Alternatively, you can ring NHS Direct for medical advice - 0845 4647